Why do I need skincare

Everyone needs skincare, regardless of age and gender. Taking a good care of your skin is as important as having a toothpaste for your teeth, shampoo for your hair and soap for your body. They are essential products to keep your skin clean, fresh, healthy, and good-looking.

At what age, should I start using skincare?

Ideally, you should begin your simple skincare routine as early as 12 years old.

What does Baysic help with?

Baysic products are developed to tackle common men’s skin concerns. Detailed information of each product is described in each product page.

What are each Baysic product made of?

All Baysic products are made from high-quality, safe, and effective ingredients. Please refer to full list of ingredients in each product page.

How do I know that Baysic products are safe to use?

All Baysic products are developed through extensive research and testing. Baysic products are free from potentially harmful ingredients such as Comedogenic ingredients, parabens, sulfates, glutens, alcohols, PEGs, Silicon. All products are authorized by Department of Food and Drug in Cambodia, and Korea Cosmetic Association in South Korea.

Are Baysic products cruelty-free?

All Baysic product are not tested on animal.

Where are Baysic products made in?

Baysic products are made in Korea.

How to I use my Baysic Products?

Detailed information on how to use can be found in each product page. We also include usage instruction in every order.

I have never used skincare before, where do I start?

The best skincare routine for beginner is a cleanser, a moisturizer, and a sunscreen. Baysic have them all covered. Baysic Essential Set includes the Baysic Purifying Cleanser, the Complete Solution, and the UV Defence Sun Stick.

What is the best-way to see result with Baysic?

Consistency is the key to every success. We highly recommend using Baysic consistently to make the most out of it.

How long do I expect to see result after using Baysic?

Most people start to feel better after 1 to 2 weeks. You will start to see even better result in 4 to 8 weeks. However, everyone is difference and there are many factors that account for how soon you will see result.

I have sensitive skin, can I use Baysic?

Yes! Baysic products can be used for all skin types.

How often should I use Purifying Cleanser?

We recommend using Purifying Cleanser twice a day, in the morning and in the evening.

I have an oily skin, do I need the Complete Solution?

Yes! Oily skin can also be dehydrated. Give your skin enough hydration to prevent sign of aging, balance oil and moisture, and most importantly prevent the excessive production of oil.

I am mostly indoor, do I need UV Defence Sun Stick?

Yes! The risk of exposing to UV rays are possible even indoor.

I experience mild break-out after using Baysic, what should I do?

Some people may experience a mild breakout after using Baysic. This is a normal phenomenon called ‘Purging’. Purging occurs when your skin is switched to new products and the cell turnover rate is increasing. There is nothing to worry about. You may expect purging to go away within 4-6 weeks.

Where should I store my Baysic products?

All Baysic products should be stored at room temperature, away from direct sunlight, and out of reach of children.

How to order Baysic products?

Baysic Products can be purchased online, through our website and social media platform. You can also place order via phone 099 979 772 from 8AM – 6PM (GMT+7) Monday-Sunday (except holidays).

How do I pay for my Baysic products?

For orders through our website, our representative will contact you to arrange payment. For orders through our Social Media Platform, customers can choose to pay with flexible payment methods, such as Bank Transfer and Cash-on-Delivery for selected areas.

Do you accept Cash-on-Delivery?

Yes! We accept Cash-on-Delivery for Phnom penh orders.

How long do I expect received my products after placing order?

Phnom Penh Same-Day Delivery if order before 12PM
Next-Day Delivery if order After 12PM
Provinces 1-2 Days

How much is the shipping fee?

We offer free shipping Cambodia-wide on all orders.

Do you ship to provinces and Rural Areas?

Yes! we ship to everywhere in Cambodia.

I have not received my products, what should I do?

In an unlikely event that you did not received your order, please contact the customer service through our social media platform or our hotline at +855 99 979 772

My order is damaged during delivery, what should I do?

If your order is damaged during delivery, please contact our customer service at 099 979 772. We will try our best to resolve the issue as soon as possible.

What is your Return & Refund policy?

Any faulty products returned within 14 days of purchase and accompanied by proof of purchase will be exchanged or refunded. Any returns outside of this period will be replaced or refunded at our sole discretion.

How do request a return?

For return request, please contact our customer at +855 99 979 772

Are Baysic available for wholesale?

Thank you for your interest in Baysic. For wholesale inquiries. Please email us through [email protected].

I am looking for a partnership opportunity, who should I reach to?

For partnership opportunities, please drop us an email at [email protected].